Accessibility audit

Obligations depend on the nature of your organisation, its activity and the digital services it offers. Public bodies and some large organisations are subject to long-standing French obligations. Since 28 June 2025, new requirements also cover certain private services, including e-commerce, banking, transport, telecommunications and access to audiovisual media. Exemptions exist, in particular for some micro-enterprises providing services.

The duration depends on the standard, the number of representative pages or screens, the variety of components and the complexity of the user journeys. The scope and schedule are set during the scoping phase. On average, it takes 10 days.

The WCAG are the W3C’s international recommendations for making web content accessible. The RGAA is the French method for checking the compliance of a digital service with the framework that applies in France. It provides criteria, tests and an audit methodology.

A regulatory audit is usually carried out on a representative sample that includes the mandatory pages, the main user journeys, the content types and the key features. Each page in this sample is tested against the criteria that apply to it.

No. The audit measures the level of compliance and identifies the fixes needed. Compliance improves once those fixes are actually implemented, then verified.

FACIL’iti presents the results and, depending on the service chosen, can help your teams understand the fixes and carry out a counter-audit once they are implemented.

Yes. The two approaches complement each other. The audit identifies the technical fixes required under the applicable standard. FACIL’iti solutions personalise the browsing experience and comfort to users’ needs. A personalisation solution does not replace making the website accessible.