Accessibility statement

What is digital accessibility?

An accessible website is a site that allows all internet users to access its content with ease, including people who have a disability and use specialized software or hardware. For example, an accessible website allows users to:

  • Browse using synthesized speech (text-to-speech) or Braille displays (predominantly used by blind or visually impaired internet users).
  • Customize the website’s display according to individual needs (large print, modification of colors and contrasts).
  • Browse without a mouse, using the keyboard or a touch screen.
  • Etc.

To achieve this, the website must comply with strict standards for its design and updates.




Assistive tech: FACIL’iti

By tailoring the content of a website to users’ needs via the FACIL’iti digital accessibility solution, the website uses innovation to improve everyone’s comfort and to offer internet users personalized accessibility.
By clicking on the FACIL’iti logo at the top of the page, you can create a profile according to your specific needs, which will then automatically adjust all the websites subscribed to FACIL’iti.
Developed alongside charities and organizations, this innovative digital solution has been designed to meet the accessibility needs of as many people as possible, with nothing to download or install.

Support available at

The website is accessible and offers a wide range of features so that all internet users can browse its content with ease.

The main logo

On all pages, the FACIL’iti logo is displayed in the banner, so you can return to the home page in a single click.


The main menu: this is located under the banner allowing you to access the different sections and main pages of the site. It is a straightforward menu, controllable by mouse, keyboard or finger for touch screens.

The quick access menu: in the banner, on the far left, a quick “Go to content” access button is provided. This allows you to position yourself directly at the level of the main content of each page. This link is particularly useful for people who use the keyboard or a mobile phone to browse.

The footer menu: at the bottom of the page, this menu allows you to access additional pages such as the Contact page, the Legal Notice page, the Site map, and more.

Site map

On all the pages of the site, a site map is accessible via a link in the footer menu. This site map allows you to have an overview of the structure of the website and to directly access the page or section of your choice.


If, rather than regularly visiting the site, you prefer to be kept informed of news of the project by email, you can subscribe to the newsletter. The form for signing up to this newsletter is accessible at the bottom of the home page.

Features offered by your browser

In addition to the help available directly on, the website has been designed in such a way as to allow your browser to take full advantage of its own features and functions.

Enlarging the font size

  • On all the pages of the site, you have the option to increase the size of the text.
  • If you are on a PC, use the Ctrl + “+” key combination (the “plus” key) to increase the font size. The Ctrl + “–” key combination (the “minus” key) reduces the size of the characters. Repeatedly pressing on these keys lets you increase or decrease the size of the characters bit by bit. Also note that the Ctrl + 0 key combination (the number “zero”) lets you revert to the default text size.
  • Mac users, all you have to do is replace the Ctrl key by the Cmd key in the combinations given above to perform the same actions.

Keyboard browsing

The website has been designed in such a way as to allow keyboard browsing on all the pages. In most cases, all you need to do is tap the Tab key on your keyboard to switch from one clickable item to another clickable item on the page, in reading order. Conversely, if you want to go backwards, in the reverse direction of reading, use the Shift + Tab key combination.


Keyboard users, you can print any page on the website by going to the desired page, then simultaneously pressing the Ctrl + P keys on your keyboard if you are on a PC, or Cmd + P if you are using a Mac.

Add to Favorites

Keyboard users, you are now finally able bookmark any page. To do this, go to the desired page, then press the Ctrl + D keys on your keyboard if you are on a PC, and Cmd + D if you’re on Mac.

PDF document

The website offers PDF documents for download. Viewing this type of document requires Adobe Reader, which can be downloaded free of charge at this address:


The website offers a number of videos. A particular effort has been made to ensure these videos are accessible to as many people as possible.

Test transcriptions

  • Each video is accompanied by a detailed text transcript.
  • This transcription allows access to the content conveyed in the video even if you are unable to read it.
  • The transcript is accessible via a link provided immediately below each video.


  • Each video that requires it is accompanied by synchronized subtitles. These subtitles can be freely activated or deactivated using a button available directly in the video player.
  • Subtitles allow people who are deaf, hard of hearing, or quite simply people who cannot hear sound (no speakers, noisy environment, etc.) to still be able to access the audio information conveyed in the video. They are also often useful for people for whom French is not their native language, who are generally grateful to have both sound and textual support to help them understand.

Audio descriptions

  • Each video that requires it is accompanied by an audio description track. This audio description track can be freely activated or deactivated using a button available directly in the video player.
  • Audio description is an audio track which, launched at the same time as the video, vocalizes information conveyed only through the image. Like, for example, text displayed on the screen, situations that can only be understood when one sees the images, etc. Audio description is useful for people who are blind or hard of hearing. It can also be a source of comfort for people who want to play the video without keeping their eyes on it.

Contact us

  • To contact us via the online form, simply go to the Contact page and fill in the form.
  • To contact us by email, you can write directly to the following address:
  • To get in touch by phone, you can call the following number: +33 (0)5 55 04 20 19. This number is available Monday to Friday, 9am to 12.00 and 2pm to 4pm.
  • If you prefer to contact us by post, you can write to us at the following address: Iti-communication, 16 rue Soyouz, Parc ESTER Technopole, 87280 Limoges Cedex.




This page, in addition to being a help page, is also a statement of compliance with RGAA version 4.1 guidelines, aimed at defining the general level of accessibility observed on the website in accordance with the regulations. This page is mandatory to be compliant with RGAA version 4.1.

For help relating to browsing and specific site facilities, go to the Help section.

It should be noted that on October 10, 2017, a first statement of compliance of the site had been established, referring to the RGAA version 3 2016. This statement of compliance, carried out by ITI Communication, had already revealed an overall compliance with the RGAA of 100%.

Statement of compliance

FACIL’iti undertakes to make its website accessible in accordance with Article 47 of the French Law n° 2005-102 of February 11, 2005.

This statement of compliance applies to

Identity of the declarant

Frédéric Sudraud, email:

Compliance status

The site is in full compliance with the general accessibility improvement framework, RGAA version 4.1, this accessibility statement is regularly updated.

Test Results

The internal compliance audit carried out on December 6, 2021 showed an overall compliance with the RGAA of 100%, all the applicable RGAA criteria are met. RGAA version 4.1 was used to perform the tests.

Pages with one or more exemptions

The “Site map” page does not exist, it is compensated by a site map present in the footer.

Technology used for the website creation

    • HTML5
    • CSS
    • JavaScript
    • CMS WordPress

User agents and assistive technologies used to verify content accessibility

The content rendering checks were carried out based on the combination provided by the RGAA reference base, with the following versions:

    • Firefox 95 – NVDA 2021.1
    • Chrome 96 – NVDA 2021.1

Tools used during the assessment

    • Lighthouse Accessibility – Chrome devtools
    • « Web Developer » extension
    • « Assistant RGAA » extension
    • HTML validator of W3C

Site pages that have been subject to compliance verification

    1. Home page
    2. Page “Solution”
    3. Page “User Interface”
    4. Page “Customers”
    5. Page “Contact us”
    6. Page “Join our team”
    7. Page “About us”
    8. Page “Accessibility”
    9. Page “Legal terms”

Duty to make reasonable adjustments

It is important to remember that under Article 11 of the French Law n° 2005-102 of February 11, 2005:

Disabled persons have the right to reasonable adjustments to compensate for the consequences of their disability, whatever the origin and nature of their impairment, their age or their lifestyle.

As a result, each organization is required to take the necessary measures to provide access, within a reasonable time frame, to the information and features sought by the disabled person, whether the content is subject to an exemption or not.

If you are unable to access any content or service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form: Send a message.


This procedure is to be used in the following case.

You have reported to the website manager an accessibility problem that prevents you from accessing content or one of the portal services and you have not received a satisfactory response.

  • Write a message to the Defender of Rights ( )
  • Contact the representative of the Defender of Rights in your region ( )
  • Send a letter by post (free, do not put a stamp)
    • Défenseur des droits
    • Libre réponse 71120
    • 75342 Paris CEDEX 07